Jonathan Terry of Buckinghamshire, England, fell victim to the disturbing act after a recent order from the pizza chain that included a tub of birthday cake-flavored Ben and Jerry’s, Fox News reported, citing news agency South West News Service.
“It felt quite disrespectful and very vile,” Terry, 31, told SWNS. “My housemate said he felt violated — he was not happy.”
Terry told the outlet his girlfriend alerted him to the incident after he retrieved the frozen treat from his freezer.
“About 20 minutes after we received the delivery we went to get the ice cream out and weirdly I had a call from my girlfriend,” Terry said.
“She said ‘I hope you haven’t eaten the ice cream that Domino’s have sent you.’ She then told me to go and look at the Ring doorbell [footage].”
Terry said Domino’s offered him complimentary coupons after he complained, but he refused.
A Domino’s spokeswoman, Rachel Townsend, told Fox News that the company is investigating the incident.
“We are conducting a formal investigation with this team member as a top priority. We have apologized sincerely and are working to resolve this issue with the customers so we can put this right,” Townsend said.
“We were extremely disappointed to see this film and our driver’s behavior is unacceptable. We expect high standards of behavior at all times and clearly this individual has breached the trust our customers rightly expect from Domino’s,” she said.